I have not had any negative experiences to date. This system is adapted to the new technologies and productivity. I have experienced some frustration with the limitations of the software/customization capabilities, and the clunkiness of use on the user side of things (PMS) and the client side of things (IBE). The system is very easy to use and makes training new employees very simple and cost effective. What I like most about Frontdesk Anywhere is that, its cloudbased so you can litterally pull this up on your phone and check in a guest or charge them for a retail item. Frontdesk Anywhere Price, Reviews & Ratings | GetApp Ireland 2020 The benefit of this is that you don’t have to download the software and wait a long time before being able to use it. The housekeeping report, in print mode, has a horrible inefficient layout that takes up the whole page and more. Chip processing is a problem on CC too. 23 Frontdesk reviews. This is the main reason for the 3 star rating. Contras: Automatic itemized invoicing and auto-emails were our most basic requirements, and FDA goes far beyond. Thank you for your feedback. It is fairly easy to use and intuitive. The reporting is terrible. We serve cancer patients undergoing treatment, family members of critical care patients, medical students and medical staff. Overall experience is fantastic as we been with Front Desk Anywhere for many many years now and we look forward to all the new bells and whistles they will soon come out with. would really like to have adhoc reporting functions. Over all it does have be basics needed. Get detailed information about Frontdesk Anywhere and how it can help you meet your business needs. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. Frontdesk Anywhere’s mobile friendly booking engine is available for your website and Facebook business page. I appreciate the technical support. However with FDA, its so easy to pick this up quickly, even if you havent used a PMS system before you will be able to understand this software. Pro's - Fairly user friendly. Comentarios: I love that FDA is easy to use, and that I can make modifications to many things that I need to modify (plus can get in the backend and modify HTML, etc). We have an NEC and I cannot link my cash calling account software to it. Thank you for the review and your insightful feedback. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. - 24/7 support exists, but difficult to get ahold of tech support by phone at any given time (typically will get a call back within 24 hrs.) 4.4 /5. Like the ease of integrating website and online booking agents so I only have to manage availability and rates through the FDA system. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. Included are tools for reservation management, group bookings, and revenue management, plus a no-fee online booking engine, credit card integration, and two-way integrations with over 250 distribution channels alongside the GDS (global distribution system). Frontdesk Anywhere is a Hotel Management software. I really enjoyed it's features and easy of use. Thank you again for your feedback. The more familiar one is with the software the easier it is to make adjustments. Visually very clear and pleasant. Apparently updated version is not available to existing customers. Can be used anywhere. The software has smart price recommendations so that you can adopt the best prices to gain profit and revenue. Really nothing else. I appreciate the technical support. The online booking engine is perfectly fine but it could be better. Minor glitches with communication with channel manager that can cause every once an a while discrepancy on a reservation, I'm sure it's something that can be easily addressed by the FDA technical team. Simple to train staff of basic functions of the system. At the moment, we use the lite version that comes with the package but the result is great anyway. Contras: The software is easy to learn and use, a most important feature when training new employees. Ha utilizado el software durante: Más de dos años, Ha utilizado el software durante: Más de un año, Coordinator, Nunnally House & Development, Hospital y atención sanitaria, 1001-5000 empleados, Ha utilizado el software durante: 1-5 meses. - inability to email ALL guests with custom email (for alerts, temporary hazards, etc.). Many functions don't work. Easy to use and has a lot of features and integrations that more expensive PMS systems do not have. It is comprehensive, unlike others we test drove, providing a depth of options and information to track. Frontdesk Anywhere HMS has fewer than 10 reviews in the past 6-months. It's eye-catching. We found that with other platforms, customer service was not always available (half-way around the world! Learn more about Frontdesk Anywhere price, benefits, and disadvantages for businesses in Singapore. Finally, after many complaints, I started talking to management and they attempted software updates to "fix the bugs", however, I'm still unhappy. They have been there since I started my position in September of 2017. The "analytics" function could be more user friendly and more accurate. Contras: My hope is that money continues to be invested into further developing the system; if so, FDA is going to be hard to beat. Comentarios: I know you can select "check outs" from the list on the left and get all of your check out for the day but I think it would make more sense to put a line through the middle of each day so you have a clear visual of which units are leaving and arriving rather than having to flip flop between the check out/in lists. I've followed up with our development team to ensure they are investigating the discrepancies you've noticed in your historical reports. Like that it is web based and information can never be lost. Failed credit card transactions for no reason and then I went to our back up manual credit card machine and it went through (both dependent on same ethernet connection). Nothing comes across as you want it to. I have had several bugs even after the update. So thankful for all her help and if she is not available others have been there as well. I like the fact that it has a 30 day tape chart so you may see the whole month and the software is easy to use that comes with many features. Use of different colors for different status of the bookings. There is a bit of a learning curve with all the features, but lots of resources are provided. Learn about Frontdesk Anywhere. Comentarios: When there're some problems, the staffs are willing to help and solve the problems. It is appreciated! “Very Happy with Frontdesk Anywhere!” Overall : It has been a great experience. Report involving group accounts not always accurate. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Browse through our customer reviews and learn more about their success stories. I've been using Frontdesk Anywhere as our PMS software for 3 years now. I like the fact that it has a 30 day tape chart so you may see the whole month and the software is easy to use that comes with many features. In hindsight, the difficulties we had were mostly due to the robust functionality, which we use every bit of. None at this time. Learn more about Frontdesk Anywhere from our verified reviews. It would be nice to have different language support in the admin section. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida. The software is upgraded regularly which, often times, added a new and exciting features on to their software. ... frontdesk anywhere Property Management System Booking Engine Channel Manager Revenue Manager Reputation Manager Ecosystem. As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. Whoever made the product does have an understanding of user interface. Really, truly, having [SENSITIVE CONTENT HIDDEN] as a high-level contact who addresses our needs has been a huge bonus. John, Hospital & Health Care, 501-1000 employees, Hi Janine, I haven't tried to call in a long while because of my frustration around availability. I wish there was a how to guide book, not all PMS systems have it and ive had to make some for other PMS in the past, however FDA does have a vast variety of help pages for each specific function. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website. Get free demos and compare to similar programs. I have had several bugs even after the update. The housekeeping report, in print mode, has a horrible inefficient layout that takes up the whole page and more. Especially India Metz. But like I said very minor, nothing to loose sleep over. Your technicians are most appreciated for their depth of knowledge of how the software works. The more familiar one is with the software the easier it is to make adjustments. Looking for the honest Frontdesk Anywhere reviews? ", Coordinator, Nunnally House & Development, Hospital & Health Care, 1001-5000 employees, Used the software for: Less than 6 months, Hi Nicki, Visually, look and layout are very simple and chic. The system is very intuitive and staff learned how to use it quickly which was a big plus. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! Some functions not full and delays some of hotel required to changed. Features are extensive; reports will give you everything you are looking for and then some. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to their best ability, but they cannot keep up with demand. Screen set up clear and it has all the features we need. I'm ok with paying more for a PMS where I can utilize all of its functions. Comentarios: We use the program 24/7 and are quite happy about it. The team members learn how to use it quickly thus it saves time. If all of the functions and reporting worked properly this system would be amazing but unless you can get the reporting rectified or someone can give me a straight answer as to why its changing historical data we will be forced to look at another reservation program...which I don't want to do. Overall, we decided to go with FDA after demoing 3 other systems (the functionality was superior and it checked all of our requirements at the time). Share your experiences with other software buyers. Cost is reasonable and serves its purpose. Puntos a favor: I believe this company has a true lack of real hotel industry advisors. Great adaptation to channel manager witch facilitates any hotel operations job. It's online accessibility from any computer is a must even for our small company. I wish all your technicians a "Happy New Year!" Comentarios: Big loss in revenue capabilities for everyone. ", "I love the ease of day-to-day reservations and reports. Your technicians are most appreciated for their depth of knowledge of how the software works. The more familiar one is with the software the easier it is to make adjustments. The software is easy to use. Screen set up clear and it has all the features we need. - itemized nightly invoices Learn more > Ease of Use 4.5 Customer Service 4.5 Features 4.3 Value for Money 4.4 Review software. I also like that I can manage all of the OTAs from this software. Get opinions from real users about Frontdesk Anywhere with Serchen. The software works well, was relatively easy to integrate with our website for online bookings and also with Expedia for direct bookings from them and Tripadvisor. They are working on the reporting system in a newer version of the platform. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. PROPERTY MANAGEMENT SYSTEM. - unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system Overall, we decided to go with FDA after demoing 3 other systems (the functionality was superior and it checked all of our requirements at the time). FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. With FDA our personal contact is always available and helps solve issues practically immediately. Unfortunately I would recommend another company and save your time, even if you are a small 10 room Inn, keep looking elsewhere. Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. While many pieces of information can be tracked, we do have a wish list of items that have not yet been included but may be in the future version. It's not their fault, but a fault of company planning. ", "Unable to drop & drag a reservation from 1 room to another if guest decides to stay longer and that room is requested. I don't think there are very many options in this price point for small businesses like ours, and I have enjoyed growing with the company. We use FDA to operate four very busy hotels in the Los Angeles area. Usamos cookies para ofrecer la mejor experiencia posible en nuestra web. Front Desk Anywhere is an efficient and user friendly software. Once I figure out what it is it's simple.... Easy to book and check room availability. No line break or font changes (bold, underline) for additional message under option. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. The reservation layout is easy to read and I like the ability to quickly look at reservations for a few days ahead or up to a month in advance. Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Regards, Average score. Contras: it works and serves the purpose we need. Good system overall with different work areas and features. The team members learn how to use it quickly thus it saves time. Visually very clear and pleasant. The major issue I have with this program is faulty reporting and functionality. Although I like FDA, it really needs improvements that would benefit both parties for revenue. That might be a niche comment though :) Customer service has been notoriously unavailable on weekends, holidays, and outside of 9-5 PST work hours. They have been there since I started my position in September of 2017. Failed credit card transactions for no reason and then I went to our back up manual credit card machine and it went through (both dependent on same ethernet connection). Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Puntos a favor: We really appreciate hearing from you. Puntos a favor: Or they are resolved with the promise that they are "on it" or "looking into it". - IBE integrates with Wix created websites Cloud Storage. Access can be granted in various capacities for employees, etc. Some functions not full and delays some of hotel required to changed. User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site. Your technicians are most appreciated for their depth of knowledge of how the software works. Is Frontdesk Anywhere the right Hospitality Property Management solution for your business? Contras: Housekeeping status was showing a room that had been checked in as "clean". Help to reduce human work and more productive. Overall I have used, Lightspeed, Cloudbeds, Maestro, and some other PMS, however FDA was the most easy to use. The system is very intuitive and staff learned how to use it quickly which was a big plus. It's online accessibility from any computer is a must even for our small company. The Work Order, Lodging Statistics Report and Trial Balance Report. I look forward to the up-dated software. This could be solved by extending reservation out halfway through to the next day. Features are extensive; reports will give you everything you are looking for and then some. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We are not able to change the subject (Guest Confirmation xxxxx) when sending manual email through the system. Contras: No tier rates available. 3rd party software integration will allow this to be done, but including it in the package would make the system even stronger. If I see the report or the function it should work. Your system should also be able to integrate with the telephone system. What I like most about Frontdesk Anywhere is that, its cloudbased so you can litterally pull this up on your phone and check in a guest or charge them for a retail item. We have been customers of FDA since their latest version and they have performed great updates on the system, especially around reports, rate management and group reservations. I could work anywhere and anytime. I appreciate the technical support. Ultimately I just want to be able to use all the functions. Contras: - customized emails require coding experience (not user friendly) Not only that this software is user friendly but also it's staffs in Thailand are super friendly. They are working on the reporting system in a newer version of the platform. ), or not easily accessible. Let us help you make a confident buying decision Many functions don't work. Puntos a favor: FDA is good for a property of our size. Frontdesk Anywhere Reviews Read all reviews Overall rating. Easy to run different reports. Share your experiences with other software buyers. FDA seamlessly and easily integrates with other booking platforms. We serve cancer patients undergoing treatment, family members of critical care patients, medical students and medical staff. It's very simple and intuitive to use. Comentarios: Customer service is impeccable, reliable and relatively immediate. There are many things wrong with this system and company that I have experienced in the last 3-4 months. Whoever made the product does have an understanding of user interface. Right now you either have to select the previous day or use the check out options. At the moment, we use the lite version that comes with the package but the result is great anyway. All software programs can have glitches and FDA is no exception. I haven't tried to call in a long while because of my frustration around availability. Review of Frontdesk Anywhere Hotel Software: system overview, features, price and cost information. I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. - rate manager is extremely easy to use John. - integrates with channel managers and 3rd party software, Contras: As for the other items you mentioned, we have been working on these issues and you will see these problems eradicated as well as many other enhancements including drag and drop as features in upcoming releases of Frontdesk Anywhere. Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The software is deployed in the cloud. I also like that I can manage all of the OTAs from this software. It's not their fault, but a fault of company planning. In short, we're incredibly happy with the report analytics, reservation system, and online reputation channels which save us a heap amount of time on complicated stuff and spare us more time to focus on the real hospitality service with our hotel guests. Plus, I love [SENSITIVE CONTENT HIDDEN]. Review of Frontdesk Anywhere. I love that FDA is easy to use, and that I can make modifications to many things that I need to modify (plus can get in the backend and modify HTML, etc). I decided on FDA. We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit. Puntos a favor: The software has a very small learning curve, so you'll have your team up and running in a breeze. Your technicians are most appreciated for their depth of knowledge of how the software works. Con's - Reporting for month end reconciliation purposes needs improving. Comentarios: ", "I think they're making an effort to combat this on email support at least. Learn more about it's pricing, reviews, features, integrations and also get free demo. Puntos a favor: Puntos a favor: Front Desk Anywhere is an efficient and user friendly software. Its powerful features include: easy reservation management, reporting, group bookings, no-fee booking engine, revenue management, credit card integration and 2 way integration with 140+ distribution channels as well as the GDS. Read user reviews from verified customers who actually used the software and shared their experience on its pros and cons. Next Generation Hotel Management System. The only thing would be the loading issue on rooms that have been in the system for multiple months. Do not like that you cannot see your check outs from the reservation screen. Housekeeping status was showing a room that had been checked in as "clean". The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. It is comprehensive, unlike others we test drove, providing a depth of options and information to track. Only 1 rate per type instead of making rates by length of stay. There customer service is awesome every one in the department (India, Mary Anne , etc) have been there to help on every opportunity that we have required there service. Puntos a favor: I wish all your technicians a "Happy New Year!" Comentarios: While many pieces of information can be tracked, we do have a wish list of items that have not yet been included but may be in the future version. Contras: We are looking forward to be using their full function of POS software. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. Kind Regards, Software de gestión hotelera (PMS) todo en uno en la nube. In all my experience with them, I only dealt with 4 staff members. It would be nice to have different language support in the admin section. The customer service & support team has always been responsive to challenges. I chose Frontdesk Anywhere, and have long been an advocate. 3rd party software integration will allow this to be done, but including it in the package would make the system even stronger. If its there and I can see it it should work. Among several software tools, property management, hotel billing and hotel maintenance software features stand out at Ezee Frontdesk. It's great for us to quickly respond to reviews from OTAs and Tripadvisor, as well as to recover the hotel reputation through Frontdesk Anywhere software. can be glitchy at times. I have no complaints to make. FDA seamlessly and easily integrates with other booking platforms. Puntos a favor: The rating is based on ITQlick expert review. I appreciate the technical support. I would like to see a signature pad implemented in the future versions so we all can go paperless. Our personal contact was available to assist with every step of setup, and any questions ongoing. I think they're making an effort to combat this on email support at least. - internet based system, can be accessed from numerous devices Can be used anywhere. It is a difficult system to learn (onboarding/set-up was more difficult than our previous platform; 3-6 months to become comfortable), but once mastered, it is easy to navigate and customize. Like that it is web based and information can never be lost. Learn more about Frontdesk Anywhere from our verified reviews. It's easy to make multiple prices for various dates, Christmas, summer, rainy season, etc. Many glitches that still continue, very disappointed. User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site. The software is easy to use. In all my experience with them, I only dealt with 4 staff members. I have not had any negative experiences to date. The last row of this report does not print out all on one sheet. I believe this company has a true lack of real hotel industry advisors. Sometimes I can see that there is availability in another unit and it still won't let me transfer guest. Front Desk Anywhere is an efficient and user friendly software. I have no complaints to make. What I really like about this software is that it can be used anywhere, as it's a cloud based program. FDA has been a great system for us to grow. Frontdesk Anywhere Support Team is the best! She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. Although I like FDA, it really needs improvements that would benefit both parties for revenue. We love it! Highly recommended! Finally, after many complaints, I started talking to management and they attempted software updates to "fix the bugs", however, I'm still unhappy. We have great experience with working with fda. Puntos a favor: We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit. We found that with other platforms, customer service was not always available (half-way around the world! The software was designed and launched by Frontdesk Anywhere Inc headquartered in California, United States. Puntos a favor: Lees recente beoordelingen over Frontdesk Anywhere geschreven door geverifieerde gebruikers. Unfortunately I would recommend another company and save your time, even if you are a small 10 room Inn, keep looking elsewhere. Capterra collects opinions from business users with advantages and disadvantages to usability, features, value, and customer support. 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