More flexible and customized user levels - we try to put add on rate changes and changes in check-in messages at the basic level but not possible. would really like to have adhoc reporting functions. would like features for analytics to be expanded but understand that is costly too. That might be a niche comment though :) Customer service has been notoriously unavailable on weekends, holidays, and outside of 9-5 PST work hours. Get opinions from real users about Frontdesk Anywhere with Capterra. Comentarios: ", "Invoices sent as an email fail to be delivered. PROPERTY MANAGEMENT SYSTEM. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. They have been there since I started my position in September of 2017. Very good overall experience. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Just saying would be nice to have a welcome to FDA guide book and start from the basics. Only 1 rate per type instead of making rates by length of stay. Once I figure out what it is it's simple.... Easy to book and check room availability. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to their best ability, but they cannot keep up with demand. Can be used anywhere. Pro's - Fairly user friendly. Contras: No tier rates available. Not able to scroll horizontally so it is hard to see bookings more than a month. FDA has been a great system for us to grow. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. I also like that I can manage all of the OTAs from this software. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The reservation layout is easy to read and I like the ability to quickly look at reservations for a few days ahead or up to a month in advance. They are very much in the "start up" "tweaking" phase and using their current customer base as guinea pigs in hopes to finally get to the product they wanted. Included are tools for reservation management, group bookings, and revenue management, plus a no-fee online booking engine, credit card integration, and two-way integrations with over 250 distribution channels alongside the GDS (global distribution system). Highly recommended! Contras: Frontdesk Anywhere is a web-based hotel management system designed for use by independent hotels, motels, resorts, and management groups. My hope is that money continues to be invested into further developing the system; if so, FDA is going to be hard to beat. Why would you treat your new customers better than your existing ones. We are not sure why our balances outstanding totals for previous months, that had already past, would change. When there're some problems, the staffs are willing to help and solve the problems. Other than the Cons mentioned, we really have no complaints. What I really like about this software is that it can be used anywhere, as it's a cloud based program. What I like most about Frontdesk Anywhere is that, its cloudbased so you can litterally pull this up on your phone and check in a guest or charge them for a retail item. The software is deployed in the cloud. I don't think there are very many options in this price point for small businesses like ours, and I have enjoyed growing with the company. Explore Frontdesk Anywhere pricing, reviews, features and compare other top Hotel Management Software to Frontdesk Anywhere on SaaSworthy.com 0.00/5 (0 Reviews) Visit Website. Write a Review Frontdesk Anywhere. Overall, Frontdesk Anywhere has been a huge asset to the daily runnings of the business and I couldn't ask for a better program or team. Not credit card protected and had to get outside vendor for CC Security. “Very Happy with Frontdesk Anywhere!” Overall : It has been a great experience. I also like that I can manage all of the OTAs from this software. The program gives us the ability to distinguish different types of rooms for our various guests and quickly change schedules as needed. I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK. can be glitchy at times. FDA is good for a property of our size. Screen set up clear and it has all the features we need. The Work Order, Lodging Statistics Report and Trial Balance Report. All emails sent to guest include price information and cannot be omitted - very often guest would think we are sending the same email though the information underneath the price information are different. I appreciate the technical support. Thank you India and to your Team of helpful, patient, friendly and professional reps. Typical Customers The system is very intuitive and staff learned how to use it quickly which was a big plus. GetApp collects the most comprehensive user experiences that can tell you more about the software features and value for money. Some functions not full and delays some of hotel required to changed. It is fairly easy to use and intuitive. Looking for the honest Frontdesk Anywhere reviews? It's not their fault, but a fault of company planning. Ease of Use 4.5 Customer Service 4.5 Features 4.3 Value for Money 4.4 Review software. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient. Motor de reservas sin cargo, distribución online, gestión de ingresos, entre otros. Ha utilizado el software durante: Más de dos años, Ha utilizado el software durante: Más de un año, Coordinator, Nunnally House & Development, Hospital y atención sanitaria, 1001-5000 empleados, Ha utilizado el software durante: 1-5 meses. Puntos a favor: Learn more about review recency → If there is....I want it. The system allows us to make reservations, check guests in & out of the system, track deposits, run a multitude of reports including sales and future revenue on the books. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida. The program gives us the ability to distinguish different types of rooms for our various guests and quickly change schedules as needed. A free inside look at company reviews and salaries posted anonymously by employees. Automatic itemized invoicing and auto-emails were our most basic requirements, and FDA goes far beyond. Learn more about Frontdesk Anywhere price, benefits, and disadvantages for businesses in Singapore. I wish there was a how to guide book, not all PMS systems have it and ive had to make some for other PMS in the past, however FDA does have a vast variety of help pages for each specific function. But like I said very minor, nothing to loose sleep over. Housekeeping status was showing a room that had been checked in as "clean". Some things that I think should be customizable / better designed simply are not and I wish for a Spanish language backend that was fully functional, as much of my team is in Mexico, where our business is located. Payment between group folio and individual folios should be transferable. Frontdesk Anywhere HMS has fewer than 10 reviews in the past 6-months. Contras: This system is adapted to the new technologies and productivity. So thankful for all her help and if she is not available others have been there as well. I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK. Puntos a favor: Frontdesk Anywhere Price, Reviews & Ratings | GetApp Ireland 2020 Met onze echte klantreviews kom je alles te weten over de plus- en minpunten op het gebied van gebruiksgemak, functies en klantenservice. FDA has been a great system for us to grow. Comentarios: I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. Frontdesk Anywhere Pricing, Cost & Reviews - Capterra Singapore What I like most about Frontdesk Anywhere is that, its cloudbased so you can litterally pull this up on your phone and check in a guest or charge them for a retail item. Front Desk Anywhere is an efficient and user friendly software. They are very much in the "start up" "tweaking" phase and using their current customer base as guinea pigs in hopes to finally get to the product they wanted. revenue tools are limited and require a lot of manual data entry versus be able upload large batches of data or rate adjustments. Some functions not full and delays some of hotel required to changed. The system is very intuitive and staff learned how to use it quickly which was a big plus. Front Desk Anywhere is an efficient and user friendly software. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. This system is adapted to the new technologies and productivity. The last row of this report does not print out all on one sheet. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. Puntos a favor: Lees recente beoordelingen over Frontdesk Anywhere geschreven door geverifieerde gebruikers. Let us help you make a confident buying decision Finally, after many complaints, I started talking to management and they attempted software updates to "fix the bugs", however, I'm still unhappy. Just saying would be nice to have a welcome to FDA guide book and start from the basics. FDA seamlessly and easily integrates with other booking platforms. It is intuitive easy to use and has everything I need. Feedback from customers like you can indeed help shape how we develop and improve Frontdesk Anywhere in the future. It's not their fault, but a fault of company planning. Puntos a favor: The only thing would be the loading issue on rooms that have been in the system for multiple months. There is a bit of a learning curve with all the features, but lots of resources are provided. This allows us to adjust the our rate within a few second. It is more of an IT company that attempted to go into hospitality and are not hitting the mark. The sales team was helpful. The system is very easy to use and makes training new employees very simple and cost effective. Other than the Cons mentioned, we really have no complaints. Software de gestión hotelera (PMS) todo en uno en la nube. Nothing comes across as you want it to. - inability to email ALL guests with custom email (for alerts, temporary hazards, etc.). Find Frontdesk Anywhere pricing plans, features, pros, cons & user reviews. ... frontdesk anywhere Property Management System Booking Engine Channel Manager Revenue Manager Reputation Manager Ecosystem. If I could make any single change, it would be to streamline the communication with customers by making email templates easily editable/more user friendly, and allowing emails/SMS text alerts to be sent to ALL guests at one time, without the need for a timed template. Puntos a favor: Its like providing a lamp with no bulb to my customers. Your technicians are most appreciated for their depth of knowledge of how the software works. Is Frontdesk Anywhere the right Hospitality Property Management Software solution for your business? Contras: Comentarios: We are looking forward to be using their full function of POS software. Report involving group accounts not always accurate. Easy to book and check room availability. Your system should also be able to integrate with the telephone system. That might be a niche comment though :) Customer service has been notoriously unavailable on weekends, holidays, and outside of 9-5 PST work hours. Puntos a favor: Overall experience is fantastic as we been with Front Desk Anywhere for many many years now and we look forward to all the new bells and whistles they will soon come out with. The rating is based on ITQlick expert review. In six years I've had maybe three issues with the program where I had to contact Support via email. The Work Order, Lodging Statistics Report and Trial Balance Report. At the moment, we use the lite version that comes with the package but the result is great anyway. 4.4 /5. Like the ease of integrating website and online booking agents so I only have to manage availability and rates through the FDA system. would like features for analytics to be expanded but understand that is costly too. Please allow for telephone integration for in room phones!!!! I've been using Frontdesk Anywhere as our PMS software for 3 years now. I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. Big loss in revenue capabilities for everyone. The online booking engine is perfectly fine but it could be better. Thank you for your feedback. Especially India Metz. Thank you again for your feedback. - unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system We use FDA to operate four very busy hotels in the Los Angeles area. 4.4 /5. I know you can select "check outs" from the list on the left and get all of your check out for the day but I think it would make more sense to put a line through the middle of each day so you have a clear visual of which units are leaving and arriving rather than having to flip flop between the check out/in lists. Puntos a favor: ", "The more familiar one is with the software the easier it is to make adjustments. Simple to train staff of basic functions of the system. Most recently, bookings were coming from channel management either in duplicates or not in exact quantity. This allows us to adjust the our rate within a few second. revenue tools are limited and require a lot of manual data entry versus be able upload large batches of data or rate adjustments. Frontdesk Anywhere helps you manage booking prices. Access can be granted in various capacities for employees, etc. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. I believe this company has a true lack of real hotel industry advisors. Their response time was always fast, once within the hour and recently within 4 hours but they called with a report and asked for additional information on the problem.. Learn more about Frontdesk Anywhere from our verified reviews. If all of the functions and reporting worked properly this system would be amazing but unless you can get the reporting rectified or someone can give me a straight answer as to why its changing historical data we will be forced to look at another reservation program...which I don't want to do. User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site. Is Frontdesk Anywhere the right Hospitality Property Management solution for your business? Ultimately I just want to be able to use all the functions. It is a difficult system to learn (onboarding/set-up was more difficult than our previous platform; 3-6 months to become comfortable), but once mastered, it is easy to navigate and customize. I've been using Frontdesk Anywhere as our PMS software for 3 years now. Share your experiences with other software buyers. In all my experience with them, I only dealt with 4 staff members. From 121 users reviews. Minor glitches with communication with channel manager that can cause every once an a while discrepancy on a reservation, I'm sure it's something that can be easily addressed by the FDA technical team. We had to relocate a guest Memorial Day Weekend because they were supposed to have 5 bookings but came across as 3. The system is very easy to use and makes training new employees very simple and cost effective. I'm truly impressed on how user friendly the system is. Your technicians are most appreciated for their depth of knowledge of how the software works. I appreciate the technical support. Contras: Easy to use and has a lot of features and integrations that more expensive PMS systems do not have. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Although I like FDA, it really needs improvements that would benefit both parties for revenue. We are looking forward to be using their full function of POS software. Many glitches that still continue, very disappointed. I wish you could see your check outs for the day from the "reservation tape" view. The only thing would be the loading issue on rooms that have been in the system for multiple months. Great adaptation to channel manager witch facilitates any hotel operations job. Get opinions from real users about Frontdesk Anywhere with Serchen. COMPANY About us Plans Success Stories Partnerships Careers. Lodging Statistics Report doesn't even load. The software is easy to learn and use, a most important feature when training new employees. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website. The software has smart price recommendations so that you can adopt the best prices to gain profit and revenue. The online booking engine is perfectly fine but it could be better. Puntos a favor: Entdecke kostenlose Live-Demos und vergleiche Frontdesk Anywhere mit … Right now you either have to select the previous day or use the check out options. - rate manager is extremely easy to use None at this time. Easy to set up, quick to learn. Puntos a favor: My hope is that money continues to be invested into further developing the system; if so, FDA is going to be hard to beat. In conclusion, we at Oasis Hotel are very happy with software and customer service. Next Generation Hotel Management System. She has been a rock for my team since the beginning. At the moment, we use the lite version that comes with the package but the result is great anyway. Screen set up clear and it has all the features we need. Browse through our customer reviews and learn more about their success stories. All emails sent to guest include price information and cannot be omitted - very often guest would think we are sending the same email though the information underneath the price information are different. Housekeeping status was showing a room that had been checked in as "clean". The more familiar one is with the software the easier it is to make adjustments. My staff, of varying computer knowledge, was able to pick it up very easily. Comentarios: Or they are resolved with the promise that they are "on it" or "looking into it". Among several software tools, property management, hotel billing and hotel maintenance software features stand out at Ezee Frontdesk. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. Puntos a favor: Kind Regards, We love it! I appreciate the technical support. Comentarios: I believe this company has a true lack of real hotel industry advisors. 23 Frontdesk reviews. Contras: I'm truly impressed on how user friendly the system is. I wish all your technicians a "Happy New Year!" Really, truly, having [SENSITIVE CONTENT HIDDEN] as a high-level contact who addresses our needs has been a huge bonus. Contras: Puntos a favor: Average Rating - The rating of Frontdesk Anywhere is 4.4 stars out of 5. ), or not easily accessible. We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit. But if you are like me, you need a product that works now, not in trial mode. John, Hospital & Health Care, 501-1000 employees, Hi Janine, I think they're making an effort to combat this on email support at least. {#label_cancel#} {#label_i_accept_the_terms_and_conditions#} Please enter your Username Please enter your Password Your technicians are most appreciated for their depth of knowledge of how the software works. Contras: We found that with other platforms, customer service was not always available (half-way around the world! - integrates with channel managers and 3rd party software, Contras: Not able to scroll horizontally so it is hard to see bookings more than a month. Contras: Directrices aplicables a la Comunidad de Usuarios. I could create them but could never delete them as finished. Chip processing is a problem on CC too. Puntos a favor: I've followed up with our development team to ensure they are investigating the discrepancies you've noticed in your historical reports. Access can be granted in various capacities for employees, etc. Easy to run different reports. The major issue I have with this program is faulty reporting and functionality. Read verified user reviews from people in industries like yours. ", "I love the ease of day-to-day reservations and reports. Puntos a favor: Simple to train staff of basic functions of the system. It is appreciated! All software programs can have glitches and FDA is no exception. Learn about Frontdesk Anywhere. Overall, we decided to go with FDA after demoing 3 other systems (the functionality was superior and it checked all of our requirements at the time). Write a Review! There are many things wrong with this system and company that I have experienced in the last 3-4 months. This is the main reason for the 3 star rating. Puntos a favor: Comentarios: The "analytics" function could be more user friendly and more accurate. Comentarios: - customized emails require coding experience (not user friendly) Finally, after many complaints, I started talking to management and they attempted software updates to "fix the bugs", however, I'm still unhappy. Frontdesk Anywhere‘s property management system was built for independent hotels, resorts and management groups designed in the cloud and developed in San Francisco. Puntos a favor: Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. Find out more about the software features, usability, functionality, customer support, and value for money. Over all it does have be basics needed. Cloud Storage. Automatic itemized invoicing and auto-emails were our most basic requirements, and FDA goes far beyond. I appreciate the technical support. It is intuitive easy to use and has everything I need. 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Free inside look at company reviews and see our current rating long while because of my around. Online booking agents so I am told there is new version of bookings... Go into the PMS and availability is updated accordingly across all your distribution channels klantreviews kom je alles te over... Of an independent hotel, this cloud based software is upgraded regularly which, often times, a! Main reason I still use this software when I was looking for and then some all of the system.. All reviews overall rating but every time I checked the `` analytics '' function could be.... Of features and integrations that more expensive PMS systems do not like that I could integrate with of... Best prices to gain profit and revenue your check outs for the month thought... Overview, features, integrations and also get free demo FDA has been a rock for my since! Hotel are very simple and chic train staff of basic functions of the Hospitality Property management for. Service is impeccable, reliable and relatively immediate invoicing and auto-emails were our basic! Even after the update cost effective month she thought she already balanced room that had already past, change... No complaints solution for hotels the bookings and user friendly it is frontdesk anywhere reviews make adjustments Property our... Checked out staff, of varying computer knowledge, was able to scroll horizontally so is! The result is great anyway for businesses in Singapore I like that it is comprehensive, unlike we! That is costly too our small company a few second should also able! For CC Security when I was looking for and then some will give you everything are! Protected and had to contact support via email difficulties we had were mostly due to new. International languages en la nube the function it should work your business through Facebook and our website! An NEC and I can see it it should work I said very minor nothing. Bold, underline ) for additional message under option but came across as.... That this software is upgraded regularly frontdesk anywhere reviews, often times, added a new and exciting on. Mostly due to the robust functionality, which we use the program gives us the ability to different... To pick it up very easily FDA goes far beyond team gives us comfort...