The salary can … Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. Extensive knowledge of the surrounding local area is vital for hotel concierges, as they often provide informed recommendations to guests about dining options and nearby attractions. Hotel Concierge job profile. Concierges specialize in guest services at hotels, but some work in clubs and restaurants. The type of organization a hotel concierge works for will determine the exact roles and responsibilities they take on. Connect with © copyright 2003-2020 Study.com. Must complete an application online and submit transcripts for their highest degree earned. 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The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. We’re looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. Typically, employers will require a high school diploma as well as the following abilities: The minimum requirement to become a hotel concierge is a high school diploma. In case of emergencies, concierges help guests locate medical facilities, dentist offices or veterinary care hospitals. Likewise, customers renting out hotel restaurants may speak with the concierge for tips about food selections, wine choices or additional entertainment. Save up to 50% on tuition and fees. Making special arrangements and reservations for guests makes a big part of … Curriculum, relevancy of sample programs, and outcomes will vary by school. A concierge provides guests with information about locations and services outside of the hotel. We’ve collected some of the best resources to help you develop a career as a hotel concierge: The Art and Science of the Hotel Concierge – this unique textbook details every aspect of working as a hotel concierge, covering everything from the essential skills needed to the latest reservations technology with illustrative stories and implementable tips, Professional Hotel Concierges – more than 2,300 people have joined this LinkedIn group for hotel concierges, making it a great place to network and share advice, tips, and techniques, The Concierge: Key to Hospitality – authors McDowell Bryson and Adele Ziminski provide information based on years of experience performing daily concierge functions, The Concierge Society – from interviews with concierges to networking tips, this blog has a great variety of posts and articles that teach and entertain. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. ), Study.com / Hotel Concierge: Job Description & Career Requirements. Travel Hotel Concierge Job Profile and Description. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Research the requirements to become a hotel housekeeper. This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or … The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. For instance, experience gained from working in customer services trains concierge applicants to handle customer complaints and understand customer needs. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. A hotel concierge. Courses in hotel management cover everything from the front desk and housekeeping to facility maintenance and finance. Most hotel concierges have a sort of built-in network through the hotel. Where to Eat (Really!) They may book services for guests, such as transportation and activities. Readers will find tips that they can take straight to the workplace to enhance their performance. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Concierge Job Description, Duties & Info. Travel Concierge. All other trademarks and copyrights are the property of their respective owners. Find Schools. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. Depending on the type of hotel, the duties of the concierge may include booking dinner reservations, arranging transportation and obtaining event tickets. Concierge Job Description Template. Even though local restaurant advice is an aspect of hotel concierges' official … As head concierge, you’re probably going to be working in a four or five star hotel and you’re definitely going to be the first stop for guests wanting information on the hotel and its services, says the team at Chess Partnership. It is customizable and ready to post to job boards. Separate from other guest services workers, concierges … Although a postsecondary education is not a requirement in becoming a hotel concierge, it may be recommended. According to O*NET Online, hotel concierges provide guests with highly specialized services meant to improve guest experiences (www.onetonline.org). You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. Separate from other guest services workers, concierges usually provide guests with information and advice about locations and services outside of the hotel. Want expert, personalized advice that can save you a lot of time and money? 31 Dec 2021 accessed. Concierges may also arrange guided tours and other special activities for guests. It's free! Hospitality management degree and certificate programs include topics such as travel planning, tourism marketing, and management communication. Several recognized organizations, such as the American Hotel and Lodging Educational Institute, provide certification programs for workers in the guest services industry. Duties in a hotel include making dinner reservations, mapping out directions, purchasing hard-to-find tickets, booking tours, or finding a doctor who makes house calls. What is your highest level of education completed? May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. Duties and functions. "Hotel Concierge: Job Description & Career Requirements." Use it to save time, attract qualified candidates and hire best employees. You can post this template on job boards to attract prospect applicants. Afterwards, you'll have the option to speak to an independent Keep... An admission advisor from each school can provide more info about: Get Started with Purdue University Global, Get Started with Southern New Hampshire University, Get Started with Bryant & Stratton College. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Hotel concierges should have strong interpersonal skills, provide excellent customer service, and have the ability to maintain a composed and professional demeanor at all times. The Bureau of Labor Statistics predicts that this field will grow by 11 percent through 2026. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. Schedule an appointment. For example, they tell guests about local events and offer advice about finding the best deals on food and entertainment. A key responsibility for the concierge is communication with the guest. Web. © 2021 Job Hero Limited. Job Brief: We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. Basic Job Description: Assist patrons at hotel, apartment or office building with personal services. Retrieved from https://study.com/articles/Concierge_Job_Description_and_Requirements_for_Becoming_a_Hotel_Concierge.html. We are looking for a reliable hotel conciergeto work at the main entrance desk of our hotel. Answer the following questions to find the best school options for your degree. Guests may have an issue with their room, trouble working equipment in the hotel, or have a question regarding services; the hotel concierge deals with these inquiries to resolve issues quickly and efficiently. They are the face of the hotel’s brand, so professionalism and a friendly and approachable disposition are important to making guests feel welcome. Provides guests with information about attractions, facilities, services, and activities in or outside the property. According to the U.S. Bureau of Labor Statistics (BLS), the median hourly wage for concierges in 2018 was $16.13 and the 90th percentile or higher earned $50,380. They work closely with the hotel staff to meet the needs of their guests, no matter what it may be. Although certification is not mandatory for concierges, workers who pursue and earn certification may have better chances at finding employment. This job is well suited to people who have an enthusiastic and confident personality, who enjoy working with the public and providing great customer service, and who have great attention to detail. Likewise, entry-level positions with event promoters may provide concierge candidates with the training needed to locate and reserve event tickets quickly. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Becoming a hotel sales representative requires little formal education. (2019, Sep 14 of publication). Since one of the job's main requirements is to enhance the guest experience, a hotel concierge must have a strong set of interpersonal communication skills. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. In addition, you will be responsible to protect the hotel and its re… It is also essential for a concierge to possess a thorough knowledge of local events, attractions and restaurants, in order to recommend various activities to guests. Some concierges acquire event tickets for guests, which could involve making reservations or payment under a guest's name. Concierges act as the first point of contact between guests and an organization. Head concierge job description Job description and salary for the role of head concierge What’s in a day? We're looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. All employee terminations and new hires will be your responsibility. They must uphold company culture at all times while making guests feel welcomed and valued. Making special arrangements and reservations for guests makes a big part of the job of a concierge, who usually works at a hotel. Prefer to get a call back? The concept has been applied more generally to other hospitality settings and to personal concierges who manage the errands of private clients. Not all people in this role receive health benefits, but a majority receive medical coverage, and just under half also receive dental coverage. Some organizations may require applicants to complete a preliminary training program prior to taking the certification exam. The increasing … Our company is looking for a Concierge to join our team. The hotel concierge is one of the oldest and most prevalent concierge services provided to VIP and high-net-worth clients. Apply to Concierge, Guest Service Agent, Front Desk Manager and more! This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or restaurants in the local area, and arranging transportation. Save You Money. A concierge usually works as part of the front-of-house or reception team within a hotel or corporate organisation. Concierges often call taxis to transport guests and arrange storage for packages and luggage. But many gain industry training through working in related careers, per O*NET Online. Concierges specialize in guest services at hotels, but some work in clubs and restaurants. In general a hotel concierge's responsibility is to act as a personal assistant to the guests during their hotel stay. Study.com College Advisor that can help you compare costs and options. Arrange Events, Transport, and Excursions. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. All rights reserved. Bonus structures can reach up to $4,000 in this job, and commissions can provide over $8,000 in additional earning potential. On-the-job training and/or certification might be necessary, depending on the employer. A general manager is responsible for a large number of tasks. They provide nanny service, transportation, laundry service and simply direct guests to sites and locations in their city. A concierge provides a variety of services to guests. The concierge can tell you how to get to the airport for less, where to find nearby … The position of a concierge is for you if you like working with people and can quickly and easily solve problems. They are also required to report to … Based on job listings we analyzed, a hotel concierge’s duties typically involve: The hotel concierge is the first point of contact for customers and guests entering the hotel. & Info Description & Career Requirements. surrounding area requires an experienced, professional concierge to our... Shifts and may be hospitality information technology tickets for guests include booking dinner reservations arranging... Per O * NET Online showed that the majority of concierges held the equivalent of a concierge! 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